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FortiCare Support Services Overview

We know that Fortinet Security Fabric is important to your business. So we at Fortinet are dedicated to making sure your deployment is successful and helping you achieve business continuity. FortiCare Services are designed to meet your deployment and operation needs. your job No matter what size organization you are in or where in the world you are.

FortiCare devices

FortiCare device-based support is the basis of support services. by providing firmware update Technical support and FortiGuard subscriptions, the basis for dynamic policies. There are two tiers to choose from: 24x7 and Advanced Support Engineer (ASE). ASE provides higher ticket service for faster start-up and ticket resolution.

Accounting Service

These advanced services complement FortiCare devices by providing support engineers and assigned logistical support. coupled with flexible training and service points Our team learns about your process and deployment. and share knowledge This results in better operations and faster recovery.

professional service

We know you want to get started quickly. And sometimes additional resources are needed. Fortinet Professional Services brings technical experts to the project. staffing or planning your other initiatives, onsite or offsite.

Premium RMA

Planning hardware faults can be difficult, and Fortinet has some options to help. when the space is tight Plan a four-hour delivery of parts. When you need help with a physical exchange Provide four-hour parts selection with engineers. We also offer Secure RMA when you want to dispose of it yourself.